Question 1

How do I get my own Walldrop?

Accepted Answer

Pick your package, checkout, you'll then be asked to upload your logo. Our design team personalizes with your logo a sleek 3D backdrop based on the stylel you pick and sends it to you within 48 hours, plus easy instructions for Canva, CapCut, or your favorite editor.

Question 2

What file formats will I receive?

Accepted Answer

We deliver your Walldrop in high-resolution PNG and JPEG formats optimized for crisp display on all major video editing platforms.

Question 3

Can I request revisions if I’m not happy with the design?

Accepted Answer

Absolutely. We offer up to two free revisions to ensure your Walldrop looks exactly how you want it.

Question 4

Is this a one-time purchase or subscription?

Accepted Answer

One-time payment. Use your Walldrop forever — no ongoing fees or subscriptions.

Question 5

How do I use my mobile phone as a webcam?

Accepted Answer

You can use your mobile phone as a webcam by downloading apps like EpocCam for iPhone or DroidCam for Android. After installing the app on your phone and corresponding software on your computer, you can connect the two via USB or Wi-Fi.

Question 6

What is the best lighting for Zoom meetings?

Accepted Answer

The best lighting for Zoom meetings is soft, even lighting. A ring light or natural daylight is ideal. Avoid backlighting, as it can make you appear dark and silhouette-like.

Question 7

How do I set up a green screen for my video calls?

Accepted Answer

To set up a green screen, simply place a wrinkle-free green backdrop behind you and enable the green screen option in your video conferencing tool’s settings. Adjust your lighting to make the background blend seamlessly.

Question 8

Why is my webcam producing ghosting effects?

Accepted Answer

Ghosting is often caused by poor lighting, low-quality webcams, or the absence of a solid background (like a green screen). Adjusting your lighting, upgrading your camera, or adding a green screen can help eliminate ghosting effects.

Question 9

How does the ordering process work?

Accepted Answer

Simply choose your package, purchase and then fill a quick 2 minute briefing form. Your custom Walldrop will be delivered within 48 hours.

Question 10

What format should I send my logo in?

Accepted Answer

We accept most common formats, including PNG, JPEG, and SVG. For best results, a high-resolution PNG or SVG is recommended.

Question 11

Will there still be the ghosting/halo effect around me in the call?

Accepted Answer

The ghosting or halo effect is caused by your lighting, camera quality, and the contrast between you and your background, not by the image background itself.. To achieve the best results, we recommend using a high-quality webcam, ensuring proper lighting (avoiding harsh backlighting), and having a clear contrast between yourself and your background. These adjustments will help minimize any ghosting or halo effects and enhance your video quality. Walldrop works great in most setups when these factors are optimized!

Question 12

Do I need a green screen?

Accepted Answer

Absolutely not! All video call backgrounds have the ability to remove your background. However it will yield a better cutout around you if you have a clear wall or use a green screen behind you. These days you can purchase mini green screens that sit on your desk chair for $15 from Amazon.

Question 13

Are revisions included?

Accepted Answer

Yes, revisions are included to ensure you are completely satisfied with your custom Walldrop.

Question 14

How do I pick my logo style and background?

Accepted Answer

After your purchase, you will fill out a briefing guide full of different styles to choose from that'll get you the perfect background design that suits your needs.

Question 15

Is this site secure?

Accepted Answer

Yes, our site uses industry-standard security measures to protect your information and ensure a safe shopping experience.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, PayPal, and other popular payment methods.

Question 17

Can I use the background on both desktop and mobile devices?

Accepted Answer

Yes, our backgrounds are designed to work seamlessly on both desktop and mobile devices.

Question 18

How long will it take to receive my custom Walldrop?

Accepted Answer

Your custom background will be delivered within 48 hours of your order.

Question 19

What if I’m not satisfied with the design?

Accepted Answer

We offer revisions to ensure you’re completely happy with your custom background.

Question 20

Can I see a sample before I purchase?

Accepted Answer

While we don’t offer samples, our gallery showcases various designs to give you an idea of the quality and style you can expect.

Question 21

Is there a subscription fee or is it a one-time payment?

Accepted Answer

It’s a one-time payment of $69 with no subscription required.

Question 22

Does this work as a background for my video content as well?

Accepted Answer

Absolutely! Walldrop works perfectly as well as a background for videos you make. Many Walldrop clients use it for both video calls and video content backgrounds.

Make Every Video Look Pro & Branded

10x More
Pro Content

Your content now looking like it was shot from a $700 hour studio shoot for less than $70, paid once, use forever.

1-Click
In Canva

It takes seconds to apply in Canva or Zoom

Social Media

Zoom

Youtube

Linkedin

Instagram

Webinars

Use

Make Every Video Look Pro & Branded

10x More Pro Content

Your content now looking like it was shot from a $700 hour studio shoot for less than $70, paid once, use forever.

1-Click In Canva

It takes seconds to apply in Canva or Zoom

Social Media Zoom Youtube Linkedin Instagram Webinars

Use

10x More
Pro Content

1-Click
In Canva

Social Media

Zoom

Youtube

Linkedin

Instagram

Webinars